Introduction to IT-ITes Industry MCQs - Class 9 IT (402)

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Q1. Assertion (A): ITeS is also called web-enabled or remote services.
Reason (R): ITeS uses Information Technology to improve the efficiency of organisational operations.
a) Both Assertion (A) and Reason (R) are true, and Reason correctly explains Assertion
b) Both Assertion (A) and Reason (R) are true, but Reason does not correctly explain Assertion
c) Assertion (A) is true, but Reason (R) is false
d) Assertion (A) is false, but Reason (R) is true

Q2. Assertion (A): The IT-BPM industry has contributed to India’s economic development.
Reason (R): Its growth has contributed to GDP and exports and created employment opportunities.
a) Both Assertion (A) and Reason (R) are true, and Reason correctly explains Assertion
b) Both Assertion (A) and Reason (R) are true, but Reason does not correctly explain Assertion
c) Assertion (A) is true, but Reason (R) is false
d) Assertion (A) is false, but Reason (R) is true

Q3. An organisation has its headquarters outside India and operates in India as well as several other countries. It provides services to domestic and international clients. Which category best describes it?
a) GIC
b) MNC
c) Local government agency
d) Library service provider

Q4. A business receives an online order from a customer, updates its inventory and processes the transaction electronically. Which application of IT is being demonstrated?
a) E-commerce
b) E-governance
c) E-learning
d) Healthcare

Q5. An engineering company wants to create a 3-dimensional model, simulate its performance and test the design before production. Which application would be most suitable?
a) CAD/CAM
b) ECG
c) LMS
d) ATM

Q6. A bank allows a customer to transfer money electronically from one account to another through Internet-based banking. Which technology-enabled banking services mentioned in the chapter are relevant?
a) NEFT/RTGS
b) CAT/MRI
c) ECG/EEG
d) CAD/CAM

Q7. Which of the following best describes Information Technology (IT)?
a) Only the use of computers for entertainment
b) Creating, managing, storing and exchanging information
c) Only storing information on the Internet
d) Only communicating through mobile phones

Q8. Which of the following is the correct definition of “data”?
a) Processed information ready for decision-making
b) Facts or raw material which are processed to get information
c) A conclusion drawn from information
d) A type of computer hardware

Q9. The result of data processing is called:
a) Data
b) Information
c) Hardware
d) Software

Q10. Which statement correctly distinguishes data from information?
a) Data is always processed while information is always raw
b) Data refers to facts or raw material, while information is the result of processing data
c) Data and information are exactly the same
d) Information is collected before data

Q11. Which of the following is not mentioned as a benefit of IT to businesses?
a) Reducing costs
b) Improving efficiency
c) Increasing waste
d) Improving customer service

Q12. ITeS stands for:
a) Information Technology enabled Services
b) Internet Technology enabled Software
c) Information Transfer enabled System
d) Integrated Technology enabled Solutions

Q13. Which of the following is NOT listed as a career opportunity under ITeS?
a) Medical transcription
b) Call centres
c) Farming operations
d) Legal databases

Q14. Which of the following is included among ITeS services?
a) Data entry and data processing
b) Road transportation
c) Crop harvesting
d) Building construction

Q15. ITeS is primarily concerned with:
a) Outsourcing processes that can be enabled with IT
b) Manufacturing computer hardware only
c) Selling computers only
d) Repairing electrical appliances

Q16. Which of the following is not listed as an area covered by ITeS?
a) Finance
b) Human Resources
c) Healthcare
d) Agriculture

Q17. BPO stands for:
a) Business Product Operation
b) Business Process Outsourcing
c) Business Programming Organisation
d) Basic Process Operation

Q18. BPO services involve:
a) Performing business operations through an outside service provider
b) Performing all operations manually
c) Manufacturing only
d) Selling software licenses only

Q19. Which of the following is a BPO service?
a) Financial and accounting services
b) Crop production
c) Road construction
d) Building maintenance only

Q20. Which service belongs to BPO?
a) E-publishing and web promotion
b) Agricultural irrigation
c) Vehicle manufacturing
d) Railway construction

Q21. BPM stands for:
a) Business Process Management
b) Business Product Marketing
c) Basic Process Monitoring
d) Bulk Process Manufacturing

Q22. The IT-BPM industry contributes to India’s:
a) GDP and exports
b) Weather forecasting only
c) Agricultural production only
d) Road transport only

Q23. One major social benefit of the growth of the IT-BPM industry is:
a) Reduction in employment
b) Creation of employment
c) Reduction in exports
d) Reduction in income

Q24. Which factor supports the BPO industry in India?
a) Government infrastructure and logistical support
b) Reduction in technological facilities
c) Lack of skilled services
d) Restriction on outsourcing

Q25. IT-BPM organisations can be categorised based on:
a) Sector served and range of offerings
b) Geographic spread
c) Revenue and size of operations
d) All of the above

Q26. An organisation whose headquarters is outside India but operates at several locations worldwide is generally classified as:
a) ISP
b) GIC
c) MNC
d) BPO

Q27. Which type of organisation caters to external domestic and/or global clients?
a) GIC
b) Indian Service Provider (ISP)
c) Government department
d) Library service provider

Q28. Indian Service Providers (ISPs) generally:
a) Start their operations in India
b) Always have headquarters outside India
c) Serve only parent companies
d) Never operate internationally

Q29. Which organisation caters only to the needs of its parent company?
a) MNC
b) ISP
c) GIC
d) BPO

Q30. A company has its headquarters in India and offices in several international locations. It is most likely an:
a) Indian Service Provider
b) GIC
c) MNC
d) Government agency

Q31. Which organisation keeps IT operations in-house while taking advantage of a global footprint?
a) GIC
b) BPO only
c) ISP only
d) Government department

Q32. Which of the following is an application of IT in everyday life?
a) Online banking
b) Only handwritten accounting
c) Manual ticket booking
d) Traditional letter writing only

Q33. Which of the following is an example of IT use at home?
a) Online shopping
b) Manual bookkeeping only
c) Handwritten letters only
d) Manual ticket preparation

Q34. In a computerised library, a barcode attached to a book helps to:
a) Change the book’s content
b) Track the book and its availability
c) Increase the weight of the book
d) Replace the book cover

Q35. Computer software in libraries is used to:
a) Issue and return books
b) Print newspapers only
c) Manufacture books
d) Design buildings

Q36. A personal computer used at home for household accounts, games, and surfing the web is an example of IT in:
a) Business
b) Home computing
c) Government
d) Science

Q37. Washing machines and microwave ovens using embedded software are examples of IT in:
a) Everyday life
b) Banking
c) Insurance
d) Marketing

Q38. In computerised libraries, each book is tracked using a:
a) QR code only
b) Barcode
c) RFID reader only
d) PIN number

Q39. In assembly-line industries, IT contributes mainly through:
a) Automation
b) Manual checking
c) Paper records
d) None of these

Q40. ICT in the classroom includes all of the following EXCEPT:
a) Smart-board presentations
b) Educational games
c) Manual chalk-board writing only
d) Learning using CD-ROM media

Q41. Students in India can access NCERT books online through:
a) www.epathshala.nic.in
b) www.ncert.edu
c) www.digitalindia.com
d) www.schoolbooks.in

Q42. WBT stands for:
a) Web-based Training
b) Wireless Broadband Technology
c) Web Business Tool
d) Work-Based Testing

Q43. Which of the following is an example of ICT use in the classroom?
a) Smart-board presentation
b) Manual attendance register only
c) Traditional blackboard only
d) Handwritten notice only

Q44. ICT can make difficult subjects easier to explain by using:
a) Pictures, animations and audio-visuals
b) Only printed text
c) Only handwritten notes
d) Only oral instructions

Q45. In business, IT facilitates all of the following EXCEPT:
a) Marketing
b) Shopping basket checkout
c) Manual bookkeeping only
d) Product browsing

Q46. Smart cards such as credit and debit cards store the user’s PIN and account number on a:
a) QR code
b) Metallic strip
c) Paper label
d) Barcode

Q47. CAD stands for:
a) Computer Aided Design
b) Computer Assisted Drawing
c) Central Aided Design
d) Computer Automated Development

Q48. CAM stands for:
a) Computer Assisted Marketing
b) Computer Aided Manufacturing
c) Central Automated Machine
d) Computer Analytical Model

Q49. In banking, e-RD refers to:
a) Electronic Recurring Deposit
b) Electronic Reserve Data
c) Electronic Rate Determination
d) Electronic Record Deletion

Q50. NEFT and RTGS are used in banking for:
a) Cash deposit only
b) Money transfer from one account to another
c) Printing passbooks
d) Issuing cheque books

Q51. ATMs are primarily used by bank customers for:
a) Cash deposits, withdrawal, and viewing balance
b) Applying for loans only
c) Filing income tax returns
d) Buying insurance policies

Q52. Which system allows students and teachers to access services such as forums and progress-related facilities?
a) Learning Management System
b) Banking Management System
c) Insurance Management System
d) Library Barcode System

Q53. An LMS can allow students to:
a) Learn anytime and anywhere
b) Manufacture computers
c) Repair medical machines
d) Process bank loans manually

Q54. Which of the following is an application of IT in entertainment?
a) Digital broadcasting
b) Tax calculation only
c) Stock management only
d) Medical diagnosis only

Q55. Which technology is used for video conferencing?
a) Computer system
b) Barcode only
c) ATM
d) Magnetic strip only

Q56. Which of the following is used for digital communication?
a) Email
b) Washing machine
c) MRI
d) ATM

Q57. Hospital Management System is primarily used to:
a) Maintain and manage patients’ records and hospital administration
b) Only sell medicines
c) Only book flight tickets
d) Only manage staff salaries

Q58. CAT machine is used to create:
a) Two-dimensional sketches only
b) Three-dimensional images of body parts
c) Audio recordings
d) Text documents

Q59. MRI machines use which of the following to create digital impressions of internal organs?
a) X-rays only
b) Strong magnetic fields and radio waves
c) Sound waves only
d) Ultraviolet rays

Q60. The ECG machine is used to monitor:
a) Brain activity
b) Heartbeat
c) Blood sugar level
d) Blood pressure

Q61. Which of the following is an application of IT in business?
a) Payroll calculation
b) Heartbeat monitoring
c) Brain activity recording
d) Disease diagnosis

Q62. Business transactions conducted through the Internet are called:
a) E-commerce
b) E-learning
c) E-governance
d) E-healthcare

Q63. Which of the following is a function supported by e-commerce?
a) Inventory management
b) Brain activity recording
c) ECG monitoring
d) Library book deactivation

Q64. Credit and debit cards contain a metallic strip that can be read by:
a) A special reader
b) An MRI machine
c) An ECG machine
d) A barcode printer

Q65. CAD and CAM are mainly used in:
a) Science and engineering
b) Entertainment
c) Library management
d) Insurance policy renewal

Q66. Computers help scientists and engineers by:
a) Performing complex calculations and simulating designs
b) Replacing all scientific experiments
c) Only storing music
d) Only preparing advertisements

Q67. Insurance companies use computer databases mainly to:
a) Maintain and update records
b) Manufacture insurance cards
c) Perform ECGs
d) Design advertisements only

Q68. Which technology is used to create attractive advertisements?
a) Arts and graphics facilities
b) ECG
c) ATM
d) Barcode reader

Q69. Which machine records electrical impulses produced by the heart and displays them as a graph?
a) ECG
b) EEG
c) MRI
d) CAT

Q70. Which machine records the activities of the brain?
a) EEG
b) ECG
c) CAT
d) Blood pressure machine

Q71. Which of the following is an example of e-governance?
a) Online payment of electricity bills
b) Playing online games
c) Online shopping
d) Video conferencing

Q72. The Blood Pressure Measuring Machine, worn as a wrist band, measures BP:
a) Only while sleeping
b) At rest or during physical activity
c) Only in hospitals
d) Only once a year

Q73. Digital India and e-governance are initiatives of:
a) A private company
b) The Government of India
c) A foreign government
d) An NGO only

Q74. E-governance refers to the use of ICT applications by government and NGOs to:
a) Avoid communicating with people
b) Communicate and provide services to people
c) Replace all employees with robots
d) Increase paperwork