Communication Skills Class 10 Important Questions and Answers

Get exam-ready with important, new syllabus-aligned CBSE Communication Skills Class 10 Important Questions with answers. Designed to sharpen your practice and prepare you for the board exam. 💯

🟩 Short Answer Questions (1–2 Marks)

Q1. What is communication? Mention its three important parts.

Communication is the process of conveying a message from one person to another. Its three important parts are:

• Transmitting
• Listening
• Feedback.

Q2. Name any two methods of communication.

Two methods of communication are:

1. Face-to-face communication
2. E-mail

Q3. Mention two common forms of written communication.

Letters, e-mails, circulars etc.

Q4. What is verbal communication?

Verbal communication includes sounds, words, language and speech. Speaking is one of the commonly used forms of verbal communication.

Q5. What is interpersonal communication?

Interpersonal communication takes place between two individuals. It may be formal or informal, such as a manager discussing performance with an employee.

Q6. State two advantages of verbal communication.

Verbal communication allows people to exchange ideas easily and receive a quick response. The interaction can also be changed according to the other person’s response.

Q7. What is non-verbal communication?

Non-verbal communication is the exchange of information without using spoken or written words. It includes gestures, expressions, posture, touch, space, eye contact and paralanguage.

Q8. What is visual communication?

Visual communication involves exchanging information through images or pictures. It can be understood without knowing a particular language.

Q9. What is feedback?

Answer: Feedback is the acknowledgement and response given by the receiver to the sender’s message. It completes the communication cycle.

Q10. Mention any two qualities of good feedback.

Good feedback should be specific and helpful. It should also be kind and should guide the receiver towards improvement.

Q11. What is a linguistic barrier?

A linguistic barrier occurs when people are unable to communicate effectively because of differences in language. Slang, professional jargon and regional colloquialisms may create such barriers.

Q12. What is a physical barrier to communication?

A physical barrier is an environmental or natural condition that affects communication. For example, inability to see gestures or body language can make communication less effective.

🟦 Long Answer Questions (3–5 Marks)

Q1. Explain the communication cycle and its elements.

The communication cycle begins with the sender, who sends a message. The message is transferred through a channel to the receiver. The receiver understands the message and gives feedback to the sender. The main elements are sender, message, channel, receiver and feedback. Communication is complete when the receiver has understood the message.

Q2. Explain any four methods of communication.

• Face-to-face communication: Helps the message to be understood clearly and quickly, and body language can also be observed.
• E-mail: Allows quick communication with one or many people and offers flexibility and convenience.
• Notices/Posters: Useful when the same message needs to be communicated to a large group.
• Business meetings: Used for communication related to business, management and organisational decisions.

Q3. Explain the four types of verbal communication with examples.

1. Interpersonal communication — one-on-one conversation, e.g., two friends discussing homework.
2. Written communication — letters, e-mails, SMS, e.g., a manager writing an appreciation e-mail.
3. Small group communication — more than two people interacting, e.g., team meetings.
4. Public communication — one person addressing a large gathering, e.g., election campaigns.

Q4. Explain non-verbal communication and its importance.

Non-verbal communication is communication without spoken or written words. It includes facial expressions, gestures, posture, touch, space, eye contact and paralanguage. It makes messages more effective, helps us understand the audience’s reaction and allows us to adjust our interaction. Correct gestures and postures also show professionalism and etiquette.

Q5. What is visual communication? Explain its importance with examples.

Visual communication involves exchanging information only through images or pictures, so it does not require knowledge of a specific language. It is simple and consistent across places. Examples include “No pets allowed,” “Danger warning,” “No entry,” and “Under CCTV surveillance” signs, which are commonly understood without written explanation.

Q6. Explain the characteristics of good feedback.

Good feedback should be:

• Specific: It should avoid general comments and include examples.
• Timely: It should be given promptly because delayed feedback loses its impact.
• Polite: The language should not offend the receiver.
• Supportive: The person giving feedback should continue to provide support when required.

Q7. Explain the 7 Cs of effective communication.

Effective communication should be:

• Clear — easy to understand.
• Concise — brief and to the point.
• Concrete — specific and definite.
• Correct — accurate.
• Coherent — logically connected.
• Complete — contains the necessary information.
• Courteous — respectful and polite.

Q8. Explain the different barriers to effective communication.

Five major barriers are:

• Physical barriers: Environmental or natural conditions affecting communication.
• Linguistic barriers: Differences in language, slang or jargon.
• Interpersonal barriers: Personal differences, stage fear or unwillingness to communicate.
• Organisational barriers: Formal structures, rules and superior-subordinate relationships.
• Cultural barriers: Differences in customs and stereotypical assumptions about people from different cultures.

Q9. Explain the TINS rules of capitalisation.

TINS represents four capitalisation rules:

• T – Titles: Capitalise the first letter of titles used before people’s names.
• I – I: Always capitalise the pronoun “I”.
• N – Names: Capitalise names of people, places, days and months.
• S – Starting letter: Capitalise the first letter of every sentence.

Q10. Explain the basic parts of speech with examples.

The basic parts of speech include:

• Noun: Naming word — Kavita, book, India.
• Pronoun: Used in place of a noun — he, she, they.
• Adjective: Describes another word — large, red.
• Verb: Shows an action — run, eat, think.
• Adverb: Adds meaning to a verb — quickly, carefully, always.

Q11. Explain the supporting parts of speech.

The supporting parts of speech are:

• Articles: a, an, the; generally used before nouns.
• Conjunctions: and, but, because; join nouns, phrases or sentences.
• Prepositions: on, over, in, under; connect words and generally indicate where, when or how.
• Interjections: Wow!, Help!; express strong emotions.

Q12. Differentiate between direct and indirect objects with an example.

A direct object is directly acted upon by the verb. An indirect object answers questions such as “to whom” or “for whom”. In “She bought a bicycle for her son,” bicycle is the direct object and her son is the indirect object.

Q13. Explain the four types of sentences based on purpose, with one example each.

• Declarative — states a fact, ends with a full stop, e.g., “Blue is my favourite colour.”
• Interrogative — asks a question, ends with a question mark, e.g., “Is it raining?”
• Exclamatory — expresses strong emotion, ends with an exclamation mark, e.g., “I can’t wait for the party!”
• Imperative — gives an order or request, e.g., “Meet me at the office at 10am.”

⚙️ Competency-Based Questions

Q1. A shopkeeper wants to inform all his regular customers about a weekend sale at once. Which method of communication would be most suitable and why?

E-mail or notices/posters would be suitable since they can reach many people quickly and are cost-effective for spreading the same message to a large group.

Q2. During a video call, Diya’s internet keeps freezing, and the other person cannot see her expressions clearly. Which barrier to communication is this?

This is a physical barrier.

Q3. Two colleagues from different countries are working together but keep misunderstanding each other’s customs. Identify the barrier.

This is a cultural barrier.

Q4. A salesperson uses hand gestures and pointing at customers while explaining a product. Identify the mistake and suggest the correct non-verbal practice.

Pointing a finger at someone is inappropriate non-verbal communication. The correct practice is to keep hands open and avoid pointing at people.

Q5. A hearing-impaired salesperson is helping a customer at an apparel store. Which form of communication would be most effective between them?

Non-verbal communication (gestures, facial expressions, visual aids) would be most effective form of communication.

Q6. Identify the type of sentence: “Please complete your homework before you go out to play.”

This is an imperative sentence, as it gives an order or request.

Q7. Convert the following into passive voice: “The students are preparing a science project.”

“A science project is being prepared by the students.”

Q8. Identify the subject, verb, and object in: “The manager reviewed the report.”

• Subject — The manager;
• Verb — reviewed;
• Object — the report.

Q9. A new employee keeps their hands in their pockets and avoids eye contact during a meeting. What message might this non-verbally convey, and how should it be corrected?

It may convey a lack of confidence, disinterest, or unprofessionalism. It should be corrected by maintaining eye contact, keeping hands visible and relaxed, and sitting/standing with a straight posture.

Q10. Frame one example each of a declarative and an interrogative sentence about “a school sports day.”

Declarative: The school will organise its annual sports day next month.
Interrogative: When will the school organise its annual sports day?

📘 Case-Based Questions (5 Marks each)

🌟 CASE STUDY 1
Chahat has to give a presentation to her classmates. She prepares her points before speaking. During the presentation, she speaks clearly and at a moderate speed, maintains eye contact and stands straight. She also avoids repeating the same sentence.

(a) Which communication skill is Meena demonstrating?
Answer: She is demonstrating effective verbal communication.

(b) Why should she think before speaking?
Answer: Thinking before speaking helps her organise the topic and select effective ways to make the listeners understand it.

(c) Which non-verbal communication aspect is shown by maintaining eye contact?
Answer: Eye contact shows that she is paying attention to the people listening.

(d) What does standing straight communicate?
Answer: It communicates confidence and professionalism.

(e) Why should she avoid repeating the same sentence?
Answer: Effective verbal communication should be concise and to the point, without unnecessary repetition.