Communication Skills Class 11 MCQs with Answers | Employability Skills
Practice 100+ Communication Skills Class 11 MCQs, carefully curated through depth analysis of exam patterns, important concepts, and frequently tested topics. Strengthen your conceptual understanding, sharpen your exam skills, and build the confidence to tackle questions with ease.
Q1. The word ‘communication’ comes from the Latin word ‘commūnicāre’, which means:
a) To speak
b) To write
c) To share
d) To listen
Q2. Which situation represents communication used to inform?
a) Negotiating the price of a product
b) Telling someone the time of a meeting
c) Showing happiness
d) Refusing a request
Q3. In the communication process, the person who starts the process is the:
a) Receiver
b) Channel
c) Sender
d) Message
Q4. When a sender puts his or her thoughts into a message, this step is called:
a) Encoding
b) Decoding
c) Channelling
d) Replying
Q5. Which of the following is an example of receiving information?
a) Writing
b) Speaking
c) Listening
d) Telling
Q6. Negotiating with a shopkeeper to reduce the price mainly serves which purpose of communication?
a) To inform
b) To influence
c) To express feelings
d) To entertain
Q7. A student says she is excited about her success. This communication mainly serves to:
a) inform
b) influence
c) express feelings
d) argue
Q8. A Hindi-speaking Indian and a Mandarin-speaking Chinese cannot understand each other. Which barrier is at work?
a) Language
b) Culture
c) Environment
d) Prejudice
Q9. Judging a person as poor only because he wears torn clothes is an example of the barrier called:
a) Prejudice
b) Visual perception
c) Feelings
d) Culture
Q10. “This shopkeeper cheated me last time. Let me be careful.” Which factor affects communication here?
a) Feelings
b) Language
c) Past experience
d) Environment
Q11. Speaking on the phone while walking on a noisy road is an example of which barrier?
a) Personal factors
b) Feelings
c) Culture
d) Environment
Q12. Which of the following is NOT one of the 7 Cs of effective communication?
a) Clear
b) Concrete
c) Creative
d) Coherent
Q13. Using correct spellings, language and grammar refers to which C?
a) Concise
b) Correct
c) Complete
d) Courteous
Q14. “Use simple words and say only what is needed” describes which C?
a) Clear
b) Coherent
c) Concrete
d) Concise
Q15. Perspectives in communication refer to:
a) rules of grammar
b) ideas, views or fixed ways of thinking
c) types of messages
d) methods of sending messages
Q16. Which of the following can act as a channel in the communication process?
a) Sender
b) Reply
c) Receiver
d) Phone call
Q17. Which pair represents receiving information?
a) Speaking and writing
b) Reading and listening
c) Speaking and reading
d) Writing and speaking
Q18. Communication is called a two-way process because it involves:
a) Only speaking
b) Only listening
c) Giving and receiving information
d) Writing and reading only
Q19. A student has a fixed idea that a teacher is strict. When the teacher speaks politely, the student still thinks the teacher is scolding him. Which factor is affecting communication?
a) Environment
b) Perspective
c) Visual communication
d) Pronunciation
Q20. A student thinks, “No one in my class listens to me,” and therefore avoids speaking. Which factor is involved?
a) Prejudice
b) Environment
c) Culture
d) Visual perception
Q21. A person does not communicate because they are sad. Which factor is affecting communication?
a) Language
b) Feelings
c) Culture
d) Visual perception
Q22. Noise around a person makes it difficult for them to hear a message. This is a/an:
a) Personal barrier
b) Environmental barrier
c) Cultural barrier
d) Language barrier
Q23. Fear and low confidence are examples of:
a) Personal factors
b) Cultural factors
c) Language factors
d) Environmental factors
Q24. A gesture has different meanings in two cultures. Which factor can create a communication barrier?
a) Past experience
b) Culture
c) Environment
d) Language
Q25. “Use simple words and say only what is needed” mainly represents:
a) Concise communication
b) Emotional communication
c) Visual communication
d) Passive communication
Q26. Using exact words, facts and figures supports which principle?
a) Concrete
b) Courteous
c) Coherent
d) Complete
Q27. Correct spelling, language and grammar are related to being:
a) Clear
b) Correct
c) Complete
d) Courteous
Q28. A message that has all the information required by the receiver is:
a) Concise
b) Complete
c) Visual
d) Passive
Q29. Verbal communication means sharing information using:
a) Pictures only
b) Gestures only
c) Words
d) Facial expressions only
Q30. Which is an example of oral communication?
a) Newspaper
b) Face-to-face conversation
c) Letter
d) Printed notice
Q31. Which of the following is written communication?
a) Public speech
b) Phone conversation
c) Email
d) Classroom teaching
Q32. Which method is suitable for sharing documents, photos and videos with another person?
a) Email
b) Facial expression
c) Gesture
d) Posture
Q33. A phone conversation should normally begin with:
a) Silence
b) A greeting
c) An argument
d) A question only
Q34. Which is an advantage of verbal communication?
a) It always creates confusion
b) It is easy and quick
c) It cannot be changed according to the response
d) It does not use words
Q35. What is a disadvantage of verbal communication?
a) Meanings may become confusing if the right words are not used
b) It cannot be used for exchanging ideas
c) It needs the internet
d) It cannot be used in offices
Q36. Verbal communication may become difficult when:
a) The right words are used
b) Simple words are used
c) Incorrect words create confusion
d) The listener responds
Q37. A student has to deliver a speech to a large group. Which method can help reduce fear?
a) 3Ps
b) AEIOU
c) MINTS
d) TINS
Q38. In the 3Ps of public speaking, the first P stands for:
a) Perform
b) Prepare
c) Present
d) Pronounce
Q39. During the “Prepare” stage, a speaker should think about:
a) Only their clothes
b) What listeners need to know
c) How to avoid speaking
d) Only the microphone
Q40. Speaking in front of a mirror is part of:
a) Prepare
b) Practice
c) Perform
d) Pronunciation
Q41. During practice, the speaker should speak:
a) Very fast
b) Very slowly
c) Clearly, loudly and at the right speed
d) Without preparing
Q42. Taking a few deep breaths before speaking is part of:
a) Prepare
b) Practice
c) Perform
d) Feedback
Q43. Non-verbal communication is communication:
a) Using only written words
b) Without using words
c) Using emails
d) Using books
Q44. Which of the following is a form of non-verbal communication?
a) Facial expression
b) Email
c) Letter
d) SMS
Q45. Smiling generally communicates:
a) Happiness
b) Fear
c) Anger
d) Confusion
Q46. Making a sad face can communicate:
a) Confidence
b) Sadness
c) Excitement
d) Agreement
Q47. An upright body posture generally conveys:
a) Confidence
b) Confusion
c) Anger
d) Fear
Q48. Which action should generally be avoided during formal communication?
a) Firm handshake
b) Upright posture
c) Pointing at people with a finger
d) Looking at the speaker
Q49. Biting nails may communicate:
a) Confidence
b) Nervousness
c) Happiness
d) Agreement
Q50. A firm handshake can communicate:
a) Nervousness
b) Confidence
c) Anger
d) Sadness
Q51. Space in non-verbal communication refers to:
a) Time spent talking
b) Physical distance between people
c) Volume of speech
d) Written distance between words
Q52. Looking directly into another person’s eyes is called:
a) Paralanguage
b) Eye contact
c) Gesture
d) Posture
Q53. Looking away continuously while someone is speaking may make the speaker feel:
a) Respected
b) Ignored
c) Encouraged
d) Confident
Q54. In day-to-day communication, words account for less than:
a) 10%
b) 25%
c) 50%
d) 75%
Q55. Which of the following is NOT a type of non-verbal communication?
a) Posture
b) Paralanguage
c) Grammar
d) Space
Q56. Paralanguage mainly refers to:
a) What we write
b) How we speak
c) What we read
d) What we draw
Q57. Which of these is part of paralanguage?
a) Tone
b) Spelling
c) Paragraph
d) Handwriting
Q58. Speaking too fast may indicate:
a) Happiness, excitement or nervousness
b) Only sadness
c) Only anger
d) Silence
Q59. Visual communication mainly involves:
a) Images or pictures
b) Spoken words
c) Telephone conversations
d) Written paragraphs
Q60. What is a major advantage of visual communication mentioned in the content?
a) It always requires a particular language
b) It can be understood without knowing a particular language
c) It requires long explanations
d) It is only useful in classrooms
Q61. In traffic lights, yellow indicates:
a) Stop
b) Wait
c) Go
d) No entry
Q62. Which of the following is an example of visual communication?
a) A phone call
b) An email
c) A sign showing a railway crossing
d) A public speech
Q63. ‘Space’ in non-verbal communication refers to:
a) the physical distance maintained between two people
b) the size of the room
c) the pause between two words
d) the gap between two sentences
Q64. Pronunciation refers to:
a) The way a word is said
b) The meaning of a paragraph
c) The length of a sentence
d) The spelling of a word only
Q65. Correct pronunciation helps a speaker communicate:
a) Less clearly
b) Clearly and confidently
c) Without listening
d) Without using words
Q66. The study of sounds made while speaking is called:
a) Grammar
b) Phonetics
c) Vocabulary
d) Punctuation
Q67. The English alphabet has:
a) 20 letters
b) 24 letters
c) 26 letters
d) 30 letters
Q68. English uses:
a) Exactly 26 sounds
b) More than 26 sounds
c) Only 5 sounds
d) Only 12 sounds
Q69. Why does spelling not always match pronunciation?
a) English uses only vowels
b) Letters can have different pronunciations in different words
c) Every letter has only one sound
d) Words have no sounds
Q70. Which word contains the ‘a’ sound represented in “cat”?
a) Park
b) Ball
c) Apple
d) Call
Q71. Which word demonstrates the ‘a’ sound as in “car”?
a) Fast
b) Cat
c) Ball
d) Apple
Q72. A diphthong is:
a) A combination sound of two vowels
b) A consonant sound
c) A punctuation mark
d) A type of greeting
Q73. The word “bit” is used as an example of a:
a) Diphthong sound
b) Vowel sound
c) Consonant sound
d) Punctuation sound
Q74. The words “p” and “t” are examples of:
a) Consonant sounds
b) Diphthongs
c) Vowel sounds
d) Visual signs
Q75. The words ‘sail’ and ‘sale’ show that:
a) words with different spellings may be pronounced the same way
b) all words with similar spellings sound the same
c) spellings always match pronunciation
d) both words have different sounds
Q76. Which communication style means ‘winning at any cost’?
a) Passive
b) Aggressive
c) Assertive
d) Passive-aggressive
Q77. A person keeps quiet and does not express themselves. This represents:
a) Assertive communication
b) Passive/submissive communication
c) Aggressive communication
d) Visual communication
Q78. Indirectly showing anger by not doing a task and lying about it is an example of:
a) Passive-aggressive communication
b) Assertive communication
c) Formal communication
d) Visual communication
Q79. Which communication style involves respecting others while maintaining self-respect?
a) Passive
b) Aggressive
c) Passive-aggressive
d) Assertive
Q80. Which style can result in ill-feeling, anger and breakdown of communication?
a) Assertive
b) Aggressive
c) Formal
d) Visual
Q81. A student disagrees with a teacher respectfully and explains their point. This is closest to:
a) Aggressive communication
b) Passive communication
c) Assertive communication
d) Passive-aggressive communication
Q82. Assertive communication involves balancing:
a) Only your needs
b) Only other people’s needs
c) Your needs and other people’s needs
d) Rules and marks
Q83. Which is an advantage of assertive communication?
a) It reduces self-respect
b) It builds self-confidence
c) It encourages shouting
d) It avoids expressing ideas
Q84. Which action is NOT assertive?
a) Speaking clearly
b) Respecting others
c) Shouting and using bad language
d) Saying no politely
Q85. Which of the following is an advantage of being assertive?
a) It lets you win every argument
b) It prevents you from saying words or doing actions you may regret later
c) It helps you avoid all conflict
d) It lets others control you
Q86. Which of the following is NOT one of the 7 actions for assertive communication?
a) Be honest
b) Speak up
c) Win every argument
d) Learn to say ‘NO’
Q87. When someone is accusing you wrongly, an assertive response should be:
a) Aggressive and loud
b) Calm, slow and firm
c) Completely silent
d) Indirect and dishonest
Q88. The AEIOU model is used for:
a) Public speaking
b) Saying no politely
c) Pronunciation
d) Greetings
Q89. In the AEIOU model, A stands for:
a) Accept
b) Ask questions
c) Answer
d) Agree
Q90. In AEIOU, E stands for:
a) Explain
b) Engage by using polite statements
c) Encourage
d) Express anger
Q91. The “I” in AEIOU reminds us to:
a) Ignore the request
b) Include a reason for saying no
c) Insult the person
d) Immediately agree
Q92. Which is an appropriate alternative when refusing a request?
a) Offer another option
b) Shout
c) Ignore the person
d) Give no explanation
Q93. In the AEIOU model, U stands for:
a) Understand
b) Use
c) Thank the person
d) Unclear
Q94. A friend asks you to complete their assignment. You are still completing yours. Which response follows refusal skills?
a) “Do it yourself. I don’t care.”
b) “I would be glad to help, but I am still not done with mine. We can work on it together.”
c) “Yes, I will do your whole assignment.”
d) Say nothing
Q95. Which conjunction shows a choice between alternatives?
a) And
b) But
c) Or
d) Because
Q96. Which conjunction joins ideas that suggest different meanings?
a) But
b) And
c) Or
d) So
Q97. Which word can connect a reason with a result?
a) Because
b) Or
c) And
d) But
Q98. In “I have a meeting, \_\_\_ I can’t come”, the best conjunction is:
a) or
b) but
c) so
d) and
Q99. A sentence is:
a) A group of words communicating a complete thought
b) Any group of words
c) A single punctuation mark
d) A list of nouns
Q100. A sentence always begins with:
a) A small letter
b) A capital letter
c) A comma
d) An apostrophe
Q101. Which punctuation mark is normally used at the end of a question?
a) Full stop
b) Comma
c) Question mark
d) Apostrophe
Q102. Which punctuation mark indicates strong feelings such as surprise or anger?
a) Comma
b) Exclamation mark
c) Full stop
d) Question mark
Q103. An apostrophe followed by ‘s’ can show:
a) Ownership
b) A question
c) A pause
d) A command
Q104. In “Reema wrote a letter”, “Reema” is a:
a) Verb
b) Noun
c) Adverb
d) Pronoun
Q105. In “She is tired”, the word “She” is a:
a) Noun
b) Pronoun
c) Adjective
d) Verb
Q106. In “Reema wrote a long letter”, the word “long” is a/an:
a) Noun
b) Verb
c) Adjective
d) Adverb
Q107. In “Reema wrote a letter”, “wrote” is a:
a) Verb
b) Noun
c) Pronoun
d) Adjective
Q108. A word that adds meaning to a verb is called a/an:
a) Noun
b) Adverb
c) Pronoun
d) Article
Q109. Formal greetings are generally used with:
a) Close friends only
b) Seniors, teachers or customers
c) Family members only
d) Children only
Q110. In the capitalisation rule MINTS, the letter ‘T’ stands for:
a) Times
b) Titles
c) Things
d) Topics
Q111. Which is an informal greeting?
a) Good morning, Sir
b) Good morning, Madam
c) Hey!
d) Good afternoon, everyone
Q112. “Good night” is generally used:
a) To begin a conversation at night
b) At the end of a conversation
c) Only with teachers
d) Only in the morning
Q113. When introducing yourself, you may include:
a) Name and general information about yourself
b) Only your name
c) Only your address
d) Only your age
Q114. Which question is open-ended?
a) Are you hungry?
b) Did you meet him?
c) Where do you live?
d) Can you swim?
Q115. Which of the following is a close-ended question?
a) Why did you go there?
b) How did you travel?
c) What did you do?
d) Are you ready?
