Class 12 Communication Skills MCQ

Class 12 Communication Skills MCQ – CBSE Employability Skills

Boost your preparation with these Class 12 Communication Skills MCQs. This set of carefully curated multiple-choice questions covers all important concepts, helping students understand, revise, and practice Communication Skills MCQ effectively. Ideal for exam preparation and quick revision.

Q1. The most critical skill in effective communication is
a) Active listening
b) Active response
c) Active interviewing
d) Active participation

Q2. Which of the following is not a basic part of speech?
a) Noun or pronoun
b) Adjective
c) Verb and adverb
d) Preposition

Q3. Which is not a step in active listening?
a) Contact
b) Absorb
c) Confirm
d) Time

Q4. An indirect object answers the questions, such as
a) What?
b) Why?
c) To Whom?
d) Which?

Q5. Which of the following factor does not improve active listening?
a) Eye contact
b) Being pre-occupied
c) Gesture
d) Giving feedback

Q6. ‘MINTS’ is a set of sample rules that helps in ____ word correctly.
a) Capitalize
b) Punctuation
c) Conjunction
d) Interjection

Q7. What are the characteristics of an ideal message?
a) Clear
b) Concise
c) Accurate
d) All of the above

Q8. Identify the subject in the sentence “The children played football”.
a) The children
b) Children played
c) Played
d) Football

Q9. Following step does not involve Active Listening.
a) Contact
b) Absorb
c) Confirm
d) Grooming

Q10. Which of the following is not stage of active listening?
a) Receiving
b) Understanding
c) Non-responding
d) Evaluating

Class 12 Communication Skills MCQ – CBSE Employability Skills

Q11. Communication involves a sender, who ___ and sends a message through a channel.
a) Encodes
b) Decodes
c) Records
d) Free codes

Q12. The objective of effective communication is
a) Development of interpersonal skills
b) To express effectively and with maximum efficiency
c) Both a and b
d) None of the above

Q13. Which one of the following is not a kind of sentence?
a) Declarative
b) Interrogative
c) Interjective
d) Exclamatory

Q14. Which one of the following is not a type of communication?
a) Verbal
b) Visual
c) Written
d) Thinking

Q15. Which is not the step of active listening?
a) Contact
b) Reflective feedback
c) Expansion
d) Absorb

Q16. The process of creating a non-fiction text about current or recent news, items of general interest or specific topic is called
a) Writing skills
b) Paragraph writing
c) Article writing
d) None of these

Q17. A ___ is the most basic type of sentence; its purpose is to relay information, and it is punctuated with a period.
a) Declarative
b) Interrogative
c) Imperative
d) Exclamatory

Q18. Active listening is important in the workspace because if we actively listen to other people (select the one which is not correct)
a) They will be more interested in communication with us.
b) We can develop a long-term working relationship with others.
c) We can easily identify challenges and difficulties others are facing and provide solutions to it.
d) We will become more popular in the workplace.

Q19. Communication is
a) One-way process
b) Two-way process
c) Random process
d) Informal process

Q20. Feedback in communication helps in
a) Confirm understanding of message
b) Confirm that message is sent
c) Making communication delayed
d) None of these

Q21. Effective communication involves skills that are Clear, concise and Accurate. Here Clear refers to
a) Brief Message
b) Exact Message
c) Detailed Message
d) Short Message

Class 12 Communication Skills MCQ – CBSE Employability Skills

Q22. Effective communication involves skills that are Clear, concise and Accurate. Here Concise refers to
a) To the point message
b) Same message
c) Detailed message
d) Short message

Q23. Effective communication involves skills that are Clear, concise and Accurate. Here Accurate refers to
a) Opinion-based message
b) Detailed message
c) Factual message
d) To the point message

Q24. You work at the front desk of a telecom company. A customer approaches you while you are working. The customer has a query regarding a bill. What would you do?
a) Not pay attention to the customer
b) Keep the work aside and help the customer
c) Continue doing your work while talking inattentively
d) Ask the customer to talk to someone else

Q25. Which of the following can be a barrier to active listening?
a) Noisy environment
b) Not maintaining an eye contact with the speaker
c) Not being attentive
d) All of the above

Q26. Which of the following is not a stage of active listening?
a) Receiving
b) Understanding
c) Non-responding
d) Evaluating

Q27. What are the characteristics of an ideal message?
a) Clear
b) Concise
c) Accurate
d) All of the above

Q28. Which of the following not included as purpose of Listening?
a) Obtain information
b) Learn and understand
c) Build and maintain relationship
d) None of the above

Q29. Active listening helps in
a) Problem solving
b) Job effectiveness
c) Empathizing
d) All of the above

Q30. Which of the following is a factor in active listening?
a) Eye contact
b) Avoiding distraction
c) Gesture
d) All of these

Q31. RESPECT in active listening refers to:
a) Receiving, Understanding, Remembering, Evaluating, Responding
b) Remove, Eye Contact, Show, Pay, Empathize, Clarify doubts, Tune
c) Respond, Pay, Evaluation, Clarify doubts, Tune
d) Remember, Efficient, Smart, Pay, Empathize, Concise, Terrific

Q32. Listening is poor when
a) We attend phone calls during conversation
b) Smile and use other facial expression
c) Use small verbal comments like yes, ok during conversation
d) Nod occasionally

Q33. An active listener does the following
a) Avoids interrupting at all costs
b) Summarizes and repeats back what he/she has heard
c) Observes body language to get an extra level of understanding
d) All of the above

Class 12 Communication Skills MCQ – CBSE Employability Skills

Q34. There are 5 steps involved in active listening skills which are given in following options. Select the correct order of them
a) Understanding → receiving → remembering → responding → evaluating
b) Receiving → understanding → evaluating → responding → remembering
c) Responding → evaluating → remembering → understanding → receiving
d) Receiving → understanding → remembering → evaluating → responding

Q35. In Listening, listener judges the content of the message or the character of the speaker is called
a) Understanding
b) Remembering
c) Responding
d) Evaluating

Q36. While listening, when receiver provides verbal or nonverbal feedback about the speaker or message is termed as
a) Understanding
b) Remembering
c) Responding
d) Evaluating

Q37. Attempting to figure out the meaning of message in listening process is known as
a) Understanding
b) Remembering
c) Responding
d) Evaluating

Q38. Stage NOT including in listening is
a) Understanding
b) Sending
c) Responding
d) Evaluating

Q39. Active listening is important in workplace because if we actively listen to other people (select the one which is not correct) [CBSE Sample Paper Term-I XII 2021 IT -802]
a) They will be more interested in communicating with us
b) We can develop a long term working relationship with us
c) We can easily identify challenges and difficulties others are facing and provide solutions to it
d) We will become more popular in the workplace

Q40. Eye contact during communication:
a) Distracts
b) Shows attentiveness
c) Confuses the speaker
d) None

Q41. Gesture in listening shows:
a) You are distracted
b) You are listening
c) You disagree
d) None

Q42. Which of the following is NOT a benefit of active listening?
a) Better understanding
b) Improved relationships
c) Increased misunderstandings
d) More effective communication

Q43. Active listening helps to build ______ between speaker and listener.
a) Distance
b) Trust
c) Misunderstanding
d) Competition

Q44. When you paraphrase during listening, it means:
a) You repeat the speaker’s words exactly
b) You express the same idea in your own words
c) You ignore the main point
d) You interrupt to correct the speaker

Q45. Which of the following is a barrier to active listening?
a) Good eye contact
b) Interrupting the speaker
c) Nodding occasionally
d) Asking relevant questions

Class 12 Communication Skills MCQ – CBSE Employability Skills

Q46. Active listening requires:
a) Talking more than the speaker
b) Multi-tasking while listening
c) Full concentration and attention
d) Ignoring body language

Q47. The main goal of active listening is to:
a) Argue effectively
b) Understand the message accurately
c) Prove the speaker wrong
d) Talk as much as possible

Q48. The opposite of active listening is:
a) Reflective listening
b) Passive listening
c) Empathetic listening
d) Deep listening

Q49. Active listening is also called:
a) Negative listening
b) Inactive listening
c) Reflective listening
d) Selective listening

Q50. When you maintain eye contact, nod and smile, you are showing:
a) Disinterest
b) Judgement
c) Attentive listening
d) Disagreement

Q51. To be an active listener, you should:
a) Interrupt often to share your opinion
b) Listen without judging or jumping to conclusions
c) Avoid clarifying questions
d) Look away frequently

Q52. Empathy in active listening means:
a) Ignoring the speaker’s feelings
b) Understanding and sharing the feelings of the speaker
c) Correcting the speaker’s mistakes
d) Finishing the speaker’s sentences

Q53. Which is NOT a sign of active listening?
a) Nodding
b) Interrupting
c) Eye contact
d) Smiling

Q54. The “R” in RESPECT stands for:
a) Receive
b) Respond
c) Remember
d) React

Q55. Clarifying questions are asked to:
a) Confuse the speaker
b) Show disinterest
c) Ensure understanding
d) Interrupt the conversation

Communication Skills MCQ Class 12 – CBSE Employability Skills

Q56. A listener nodding their head means:
a) Disagreement
b) Lack of interest
c) Understanding or agreement
d) Ignoring the speaker

Q57. Which of these shows active listening behavior?
a) Checking phone while listening
b) Avoiding eye contact
c) Making encouraging sounds like “I see” or “Go on”
d) Interrupting frequently

Q58. Evaluating stage of listening involves:
a) Ignoring the message
b) Judging the content or intent of the message
c) Repeating the message
d) Speaking over the speaker

Q59. Active listening promotes:
a) Miscommunication
b) Cooperation and teamwork
c) Conflict
d) Disinterest

Q60. Active listening improves which of the following?
a) Communication and relationships
b) Conflicts and arguments
c) Confusion and tension
d) None of these

Q61. Active listening involves focusing on both verbal and ______ communication.
a) Written
b) Non-verbal
c) Recorded
d) Silent

Q62. When you give feedback while listening, it should be:
a) Negative only
b) Interruptive
c) Supportive and constructive
d) Unrelated to the topic

Q63. Listening to understand rather than to reply is called:
a) Defensive listening
b) Active listening
c) Superficial listening
d) Informal listening

Q64. Which of the following is NOT a feature of active listening?
a) Giving full attention
b) Interrupting frequently
c) Providing feedback
d) Showing empathy

Class 12 Communication Skills MCQ – CBSE Employability Skills

Q65. A good listener avoids:
a) Making eye contact
b) Giving feedback
c) Prejudging the speaker
d) Paying attention

Q66. The process of understanding and interpreting sounds is known as:
a) Hearing
b) Listening
c) Responding
d) Speaking

Q67. Which of the following statements is true about active listening?
a) It involves only hearing words
b) It requires understanding both words and emotions
c) It is only about body language
d) It discourages feedback

Q68. Which habit improves your active listening skills?
a) Avoiding distractions
b) Interrupting frequently
c) Ignoring speaker’s feelings
d) Thinking of response while listening

Q69. Effective listening can reduce:
a) Teamwork
b) Miscommunication
c) Understanding
d) Confidence

Q70. Which is the first step in the process of listening?
a) Evaluating
b) Responding
c) Receiving
d) Understanding

Q71. What is the last step of the listening process?
a) Responding
b) Hearing
c) Receiving
d) Understanding

Q72. Which of these is NOT a type of listening?
a) Critical listening
b) Reflective listening
c) Distracted listening
d) Empathetic listening

Communication Skills MCQ Class 12 – CBSE Employability Skills

Q73. Which type of listening is used to understand someone’s emotions?
a) Empathetic listening
b) Informational listening
c) Critical listening
d) Selective listening

Q74. In communication, feedback ensures:
a) Noise
b) One-way communication
c) Understanding of the message
d) Avoiding interaction

Q75. Which factor disturbs active listening?
a) Noise
b) Attention
c) Empathy
d) Understanding

Q76. Which is a good practice for improving listening?
a) Avoid distractions
b) Interrupt frequently
c) Avoid feedback
d) Look away from speaker

Q77. Which of these is an example of non-verbal feedback?
a) Writing an email
b) Smiling or nodding
c) Asking a question
d) Giving written notes

Q78. Active listening plays an important role in:
a) Increasing conflicts
b) Building better relationships
c) Avoiding teamwork
d) Miscommunication

Q79. Listening carefully before responding shows:
a) Impatience
b) Respect
c) Disinterest
d) Anger

Q80. Which of these helps you become a better active listener?
a) Avoiding distractions
b) Being empathetic
c) Paying attention to tone and gestures
d) All of the above

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