Communication Skills Class 11 Important Questions and Answers
Get the Complete Bundle of Communication Skills Class 11 Important Questions – All Topics Covered with Easy-to-Learn Answers, Based on the Latest CBSE Syllabus.
💡 Let’s dive in and start practicing with confidence!
🟩 Short Answer Questions (1–2 Marks)
Q1. What is communication?
Communication is the process of sharing information, thoughts, ideas and feelings with others.
Q2. State any two purposes of communication.
- To inform someone about something.
- To influence someone to do something.
Q3. Differentiate between oral and written communication.
- Oral communication: Uses spoken words, such as face-to-face conversation and phone conversations.
- Written communication: Uses written or typed words, such as letters, SMS and emails.
Q3. State one advantage and one disadvantage of verbal communication.
- Advantage: It is easy and quick, and you get a quick response.
- Disadvantage: Meanings can become confusing if the right words are not used.
Q4. What do the 3Ps of public speaking stand for?
- Prepare
- Practice
- Perform
Q5. What is non-verbal communication?
Non-verbal communication is the message we send to others without using any words, through expressions, gestures and body postures.
Q6. Name any four types of non-verbal communication.
- Facial expression
- Posture
- Gestures/body language
- Touch
Q7. What is paralanguage?
Paralanguage means how we speak — the tone of voice, speed and volume, which can change the meaning we want to show.
Q8. What is visual communication? Give one example.
Visual communication involves sending and understanding messages only through images or pictures. Example: traffic lights or a no-smoking sign.
Q9. What is a diphthong? Give one example.
A diphthong is a sound made by combining two vowels, starting as one vowel sound and going to another; for example, the ‘ou’ sound in ‘house’.
Q10. State any two advantages of assertive communication.
- It builds self-confidence and self-respect
- It prevents you from saying or doing things you may regret later (any two).
Q11. What does the AEIOU model help a person do?
It helps a person say ‘No’ politely, following the steps Ask, Engage, Include, Offer, and Thank (Understand).
Q12. What is a conjunction? Give one example.
A conjunction is a word used to connect two sentences, phrases or words; for example, ‘and’, ‘but’, ‘or’, ‘so’.
Q13. Define a sentence and a phrase with one example each.
- A sentence is a group of words that communicates a complete thought, e.g., “Raju goes to school.”
- A phrase is a group of words that does not make complete sense, e.g., “Raju goes.”
Q14. What is the MINTS rule used for?
MINTS is used to remember the rules of capitalisation: Months, the word ‘I’, Names, Titles, and Starting letter of sentences.
Q15. Differentiate between a direct object and an indirect object in one line each.
A direct object answers the question ‘what?’; an indirect object answers questions such as ‘to whom’ or ‘for whom’.
Q16. What is the difference between active and passive voice sentences?
In active voice, the subject does the action (e.g., “Sanjay broke the glass.”); in passive voice, the subject receives the action (e.g., “The glass was broken by Sanjay.”).
Q17. What is the difference between a close-ended question and an open-ended question?
A close-ended question can be answered with ‘yes’ or ‘no’, while an open-ended question needs a detailed answer and is formed using words like What, Why, Who, How, When and Where.
Q18. What is the difference between a habit and a routine?
A habit is a practice we follow that is hard to give up, such as getting up at a fixed time, while a routine is a regular, ordered way of doing activities at a fixed time.
🟦 Long Answer Questions (3–5 Marks)
Q1. Explain any four barriers that can affect communication.
- Language barrier – occurs when people do not understand the language being used.
- Emotional barrier – feelings can affect how a message is understood.
- Environmental barrier – noise or poor surroundings can disturb communication.
- Cultural barrier – differences in culture can affect interpretation of gestures or behaviour.
Q2. Explain the different forms of verbal communication with examples.
- Face-to-face communication – group discussions and talking to family members.
- Phone communication – personal or official conversations over the phone.
- Classroom teaching and public speaking – one person communicates with many people.
- Written communication – letters, notes and printed material.
- Electronic written communication – SMS and email used for sharing messages, documents and files.
Q3. Explain the importance of non-verbal communication.
- It makes our message stronger.
- Correct gestures and postures help us appear professional.
- It makes spoken communication more effective.
- It helps us understand the reaction of the audience.
- Hand movements can communicate when verbal messages are blocked by noise or distance.
Q4. Explain the AEIOU model of refusal skills.
- A – Ask questions: Understand the request before refusing.
- E – Engage politely: Use polite statements while refusing.
- I – Include a reason: Explain your feelings or reason.
- O – Offer other options: Suggest another time, place or person who can help.
- U – Thank the person: End the refusal politely.
Q5. Explain the basic parts of speech given in the lesson with examples.
- Noun: Naming word, e.g., Reema, India, dog.
- Pronoun: Used in place of a noun, e.g., he, she, they.
- Adjective: Describes another word, e.g., long, blue, small.
- Verb: Shows an action, e.g., run, eat, think.
- Adverb: Adds meaning to verbs, adjectives or other adverbs, e.g., quickly.
Q6. Explain the important punctuation marks discussed in the lesson.
- Full stop (.) – used at the end of a statement.
- Comma (,) – indicates a pause or separates items in a list.
- Question mark (?) – used at the end of a question.
- Exclamation mark (!) – indicates strong feelings such as surprise or anger.
- Apostrophe (’) – can show ownership or shortened forms of words.
⚙️ Competency-Based Questions
Q1. A student is giving a speech. She has prepared the topic but has not practised it. Which step of the 3Ps has she missed?
Answer: Practice
Q2. A teacher says, “Please submit the project tomorrow.” A student replies, “Yes, I will submit it.” Which purpose of communication is mainly involved?
Answer: Sharing information
Q3. Rahul receives an email containing a document and photographs from his teacher. Which form of communication is being used?
Answer: Written communication
Q4. During a phone conversation, Neha starts speaking without greeting the other person. Which practice from the lesson should she follow?
Answer: Begin with a greeting
Q5. A student bites her nails while waiting to speak before the class. What may this gesture indicate?
Answer: Nervousness
Q6. A student has to disagree with her friend’s suggestion but does not want to hurt her. Which communication style should she use?
Answer: Assertive
📘 Case-Based Questions (5 Marks each)
CASE STUDY-1:
Arjun meets his new teacher at 10 a.m. He says, “Good morning, Ma’am. My name is Arjun. I am a student of this class.” Later, he meets his friend at home and says, “Hey!” His teacher asks him, “Are you ready for the activity?” and later asks, “What did you learn from the activity?”
1. Which greeting is appropriate for Arjun’s teacher?
(a) Hey
(b) Good morning
(c) Good night
(d) Bye
Answer: (b) Good morning
2. Why is “Hey” suitable for Arjun’s friend?
(a) It is an informal greeting
(b) It is a formal greeting
(c) It is used only at night
(d) It is a question
Answer: (a) It is an informal greeting
3. “Are you ready for the activity?” is what type of question?
(a) Open-ended
(b) Close-ended
(c) Visual
(d) Direction question
Answer: (b) Close-ended
4. “What did you learn from the activity?” is what type of question?
(a) Close-ended
(b) Open-ended
(c) Yes/no question
(d) Greeting
Answer: (b) Open-ended
5. Which information has Arjun included while introducing himself?
(a) His name
(b) His class
(c) Information about himself
(d) All of the above
